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How We Protect Your Privacy

Your account details, payment history and personal information stay secure with us.

Account security verifiedPayment data encryptedTransparent data handling

What This Privacy Policy Covers

heylink.me congtogel Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on heylink.me congtogel, we collect information needed to verify your identity, process your deposits and withdrawals, and keep your account safe. This includes your name, contact details, payment method information and gaming activity. We use this data only to operate your

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account, handle transactions through DANA, OVO, GoPay and QRIS, prevent fraud, and respond to your support requests. Where local law permits, we may also use anonymized data to improve our platform. Your data is stored securely on encrypted servers. We do not sell your personal information
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to third parties. Where applicable and where local law permits, you have rights to access, correct or request deletion of your data by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact Us About Your Privacy

Team online

Live Chat Support

Our team responds within minutes during operating hours. Open the chat widget in the bottom-right corner of your account lobby to ask about data handling, account security or your privacy rights.

Email Support

Send privacy queries to our data protection team. Include your account username and a clear description of your request. Responses typically arrive within 24 hours on business days.

In-Account Messages

Navigate to Settings > Messages in your account dashboard to send privacy-related questions directly. You'll see our response there, with a record in your account history.

SECURITY STANDARDS

How We Handle Your Information

Data Encryption

All personal and payment data travels through SSL encryption when you deposit via DANA, OVO, GoPay or QRIS, or when you log in from Makassar, Denpasar or anywhere else. Your account password is hashed and never stored in plain text.

Withdrawal Verification

Before we process any withdrawal to your DANA, OVO, GoPay or QRIS wallet, we verify your identity and check for suspicious activity. This protects both your account and prevents fraudulent claims.

Cookie Transparency

We use cookies to remember your login, language preferences and game settings. Session cookies expire when you close your browser. You can manage cookie preferences in your account settings at any time.

Data Retention

We keep your account data as long as your account is active, plus a minimum period required by local law. Closed accounts are archived securely and then deleted after the legal retention window closes.

Third-Party Access

We share data only with payment processors (DANA, OVO, GoPay, QRIS operators), support tools and fraud-prevention services. These partners sign strict confidentiality agreements and process data only on our behalf.

Your Data Rights

Depends on local law. Where permitted, you can request access to your data, correction of inaccuracies, or deletion of inactive account information. Use the In-Account Messages feature or email support to start a request.

Questions About Your Data

Your account data is archived for the minimum period required by local law, then securely deleted. Withdrawal and deposit records needed for financial compliance are retained longer. You can request the exact timeline via in-account messages or live chat.

Payment data never touches our servers directly. When you deposit or withdraw, your request routes through encrypted channels to the payment provider. We store only a transaction reference and status, not your payment credentials.

Yes. Where local law permits, you can request a copy of your account data, including your profile details and transaction history. Submit your request through Settings > Account > Data Access, or contact live chat support to walk through the process.

No. We do not sell personal information. We may use anonymized, aggregated data internally to improve the platform, but we never share identifiable details with third parties outside our payment and fraud-prevention partners.

Transaction records are kept for at least the period required by local financial regulations, typically three to seven years. This ensures we can verify your account history and help resolve any disputes with your DANA, OVO, GoPay or QRIS provider.

Contact live chat support immediately or use in-account messages to flag the issue. Change your password from a secure device right away. Our team will review your account activity and help you secure it within minutes during operating hours.

Yes, we use cookies to keep you logged in and remember your preferences. Essential cookies cannot be disabled without breaking your account. You can manage non-essential cookies in your browser settings or in your account privacy preferences on the platform.

How We Protect Your Privacy

Contact Us About Your Privacy

Live Chat Support

Email Support

In-Account Messages

How We Handle Your Information

Data Encryption

Withdrawal Verification

Cookie Transparency

Data Retention

Third-Party Access

Your Data Rights

Questions About Your Data

01 What happens to my data if I close my account?

02 How do you keep my payment information safe when I use DANA, OVO, GoPay or QRIS?

03 Can I access or download my personal data?

04 Do you sell my information to advertisers or other companies?

05 How long do you keep my deposit and withdrawal records?

06 What should I do if I think my account data has been compromised?

07 Do you use cookies, and can I disable them?

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